Voice · Chat · SMS · WhatsApp · Email · AI

The AI-native contact center.

Run every conversation — phone calls and digital messages — through one platform. AI voice and chat agents that hand off cleanly to your team, with routing, workforce and quality management, and live reporting built in.

Private beta — request access and we'll be in touch.

One queue for voice + digital · skills-based routing · AI agents · WFM & QA · 911 / recording / 10DLC compliance
What's inside

Everything a modern contact center needs — in one place.

Not a bolt-on bot on top of an old ACD. AI and omnichannel are part of the routing engine, not an afterthought.

AI voice & chat agents

Contain & deflect

Real-time speech agents answer calls and messages, act through an audited tool sandbox, and escalate to a human queue the moment they should — never dead air.

True omnichannel

One flow, every channel

Voice, web chat, SMS, WhatsApp, Messenger, Instagram, and email share the same flows, queues, and agents — with per-channel capacity so one agent handles a call and several chats at once.

Workforce & quality

WFM · QM

Erlang-C staffing forecasts, shift scheduling and coverage gaps, plus AI-scored QA on 100% of calls and chats — not a 2% manual sample.

Live ops & reporting

See it as it happens

A real-time wallboard, listen / whisper / barge supervision, SLA and CSAT, and historical reports by queue, agent, or number — exportable.

Get early access

Connect CX is in private beta.

We're onboarding a first set of teams — voice, chat, SMS, and AI in one queue. Tell us a little about your use case and we'll set you up. Agents work in the browser (no install) or a native macOS / Windows app.

Private beta

Be one of the first teams on Connect CX.

Voice and digital in one platform, with AI agents and quality management built in. Request access and we'll reach out.

Request early access